Shipping Terms and Conditions

Shipping policy 

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Note that expected delivery times being exceeded in cases of extreme logistic circumstance such as local postal strikes, route disruptions, ect. are out of our control.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

We offer $14.95 flat rate shipping to Canada, USA, Europe. 

International Shipping 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Holo Haven is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 29 days of receiving your shipping confirmation email, please contact us at admin@holohaven.net with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

Please see our Quick Links to our Returns Policy.

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at admin@holohaven.net with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at admin@holohaven.net.